The Singapore Quest for Service – Arrivals

Setting out on the American Express quest for good service from Manchester airport to Singapore I was treated to my first experience of the positive effect of good service.

Having just checked-in at the British Airways desk, I heard every travellers favourite sentence; “Sir you’ve been upgraded”.

View of the Marina Bay Sands in Singapore from the balcony of the Swissotel, Stamford on Mallory on Travel adventure, adventure travel, photography Iain Mallory-300_marinasands_singapore

View from the Swissotel, Stamford

Twenty minutes later, having breezed through security via the fast track lane, I was sitting in the airline lounge, sipping a latte, using the free internet and feeling pretty good about the trip to come. Strike one to good service.

On arrival at Changi airport in Singapore, I had planned to catch a taxi, but seeing a sign advertising the shuttle service for just nine dollars, I opted to give this a try. The representative at the desk seemed slightly distracted, and even a little abrupt, but booking my journey she informed me that during the current time the service was complimentary.

The Esplanade in Singapore from the Swissotel, Stamford on Mallory on Travel adventure, adventure travel, photography Iain Mallory-300-3_esplanade_singapore

Singapore Esplanade

On hearing that one word, the abrupt tone and distracted attitude along with any other qualms I may have had were immediately dispelled. I waited patiently, chatting to a fellow passenger for around ten minutes, we then loaded up and were efficiently and pleasantly transported to our respective hotels. Mine was even first on the arrivals list, I was feeling especially positive about Singapore now. Strike two to good service.

It’s often said things come in threes, moments later I received my third piece of good luck. Checking in at the Swissotel, Stamford the receptionist informed me; “Sir I can upgrade your room, and offer you free Wi-Fi”. Christmas really had come early!

Settling into my room, sending an image of the Singapore skyline from my balcony courtesy of the complimentary internet had me grinning from ear to ear. The trip was already shaping to be an amazing experience, and I was looking forward to exploring and discovering more about the exceptional service of this vibrant city. Tomorrow was another day, but strike three to good service.

The night time streets of Singapore from the Swissotel, Stamford on Mallory on Travel adventure, adventure travel, photography Iain Mallory-300-5_singapore

The fast paced streets of Singapore


Comments 4

  1. Heather

    Those are three great lucky things that happened! I have not had the pleasure of hearing the magic word (upgrade) very often, and when I did on a trans-pacific flight, I think I enjoyed the flight a bit more than the usual passenger!
    By the way, fantastic photo of Singapore from your hotel room window, love the colours.

  2. vakta mondal

    Singapore city is one of the hottest country. It’s beauty and modesty always attract myself a lot. I have many familiar guys there.

    Thanks for your great blog photos ……………….

  3. [email protected] Singapore Trip

    Singapore city is really a wonderful place to spend luxurious time with your loving people.
    In last month we had gone to Singapore and had taken 2 day stay at Marina Bay Sands resort which was the most classic luxurious accommodation place.
    There are many things to do in Singapore, Sentosa Island and no one will get bored over there.
    We explore 5 Singapore tourist attractions a day.

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