Setting out on the American Express quest for good service from Manchester airport to Singapore I was treated to my first experience of the positive effect of good service.
Having just checked-in at the British Airways desk, I heard every travellers favourite sentence; “Sir you’ve been upgraded”.
Twenty minutes later, having breezed through security via the fast track lane, I was sitting in the airline lounge, sipping a latte, using the free internet and feeling pretty good about the trip to come. Strike one to good service.
On arrival at Changi airport in Singapore, I had planned to catch a taxi, but seeing a sign advertising the shuttle service for just nine dollars, I opted to give this a try. The representative at the desk seemed slightly distracted, and even a little abrupt, but booking my journey she informed me that during the current time the service was complimentary.
On hearing that one word, the abrupt tone and distracted attitude along with any other qualms I may have had were immediately dispelled. I waited patiently, chatting to a fellow passenger for around ten minutes, we then loaded up and were efficiently and pleasantly transported to our respective hotels. Mine was even first on the arrivals list, I was feeling especially positive about Singapore now. Strike two to good service.
It’s often said things come in threes, moments later I received my third piece of good luck. Checking in at the Swissotel, Stamford the receptionist informed me; “Sir I can upgrade your room, and offer you free Wi-Fi”. Christmas really had come early!
Settling into my room, sending an image of the Singapore skyline from my balcony courtesy of the complimentary internet had me grinning from ear to ear. The trip was already shaping to be an amazing experience, and I was looking forward to exploring and discovering more about the exceptional service of this vibrant city. Tomorrow was another day, but strike three to good service.